# 1 INTERNET OF THINGS

# 1 What is the Internet of Things?

# 2 Some IoT Projects

# 3 Changing Customer Expectations

# 4 How IoT Captures Customer Data

# 5 Improving Customer Experiences

# 6 Cloud PoS

# 7 Loyalty Programs

# 8 Personalised Offers

# 9 Geo-targeting

# 10 Multi Merchant Coalitions

# 11 Other Changes

# 12 Making it Easy for Customers

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